[Anthony Ramirez]

Train your team on tone — how you reply defines perception

[Donna Mitchell]

Highlight resolutions in follow-up comments

[John Mitchell]

Stay professional even under trolls’ pressure

[Sofia Gonzalez]

Create an internal feedback log to learn from reviews

[Larry Torres]

Respond once, clearly, and never argue publicly

[Betty Young]

Turn a bad experience into a marketing moment of transparency

[Mary Scott]

Every review is a chance to showcase customer care

[Mia Adams]

Customers respect brands that own up to mistakes

[Emily King]

Follow up with a thank-you once resolved