[Donna Allen]

Depends on execution — bad bots kill trust, good ones save time

[Christopher Green]

AI should assist, not replace human support

[Barbara Wilson]

Customers want fast answers but human empathy

[Sarah Rodriguez]

Hybrid models are best: AI filters, humans resolve

[Madison Moore]

ChatGPT-like systems can personalize replies well

[Dorothy Johnson]

Automation handles FAQs, freeing up humans for real issues

[Dorothy Hill]

AI also improves ticket routing — smarter workflows

[Christopher Green]

Tone customization helps AI sound more human

[Sandra Miller]

Always offer an “escalate to human” option

[Mia Wilson]

AI saves money, but training data must match brand voice

[Kenneth Perez]

AI analytics can predict common pain points

[Donna Allen]

Future support might blend AI chat + video assistants

[Ronald Rivera]

Emotion recognition is next-level — risky but exciting

[John Mitchell]

Customers want both speed and sincerity

[William Thompson]

AI in customer service will soon feel invisible