The Importance Of Customer Feedback - Peoplestalk

Tagged: Customer Feedback

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The Importance of Customer Feedback

Posted by Joshua Perez on May 31, 2021 at 3:49 pm

How do you collect and use customer feedback effectively without annoying your users?

Isabella Hernandez replied 4 years, 8 months ago 6 Members · 7 Replies
- Customer Feedback
7 Replies

Isabella Hernandez

Member
May 31, 2021 at 5:33 pm

52 Coins

4 Engagements

57 Reputations

acheivement: Starter

I send short surveys after purchase — one minute max
Timothy Sanchez

Member
May 31, 2021 at 6:47 pm

41 Coins

6 Engagements

57 Reputations

acheivement: Starter

That’s smart. I use emojis for quick ratings — people love it
Thomas Young

Member
May 31, 2021 at 6:54 pm

51 Coins

7 Engagements

57 Reputations

acheivement: Starter

I also monitor comments and DMs on social media
Joshua Perez

Member
May 31, 2021 at 8:52 pm

51 Coins

4 Engagements

57 Reputations

acheivement: Starter

Feedback only matters if you act on it
William Williams

Member
May 31, 2021 at 10:35 pm

41 Coins

4 Engagements

57 Reputations

acheivement: Starter

Yes, I post updates showing how feedback improved our service
Sarah Rodriguez

Member
May 31, 2021 at 10:56 pm

38 Coins

4 Engagements

57 Reputations

acheivement: Starter

That’s great transparency — customers feel valued
Isabella Hernandez

Member
May 31, 2021 at 11:42 pm

52 Coins

4 Engagements

57 Reputations

acheivement: Starter

Incentivize feedback, but don’t make it feel forced