[Nancy White]

Never react emotionally. Stay calm and polite

[Jennifer Flores]

Apologize sincerely and offer a solution

[Avery Roberts]

Turn critics into fans with great follow-up service

[John Green]

Use bad feedback to improve operations

[Paul Jones]

Reply publicly, then fix privately

[Gary Miller]

One professional reply can impress future customers

[Thomas Harris]

Avoid deleting bad reviews — it looks shady

[Michelle Jones]

Sometimes silence is better if the complaint is baseless

[Barbara Wilson]

Collect screenshots of resolved issues for transparency

[Jennifer Johnson]

Respond fast; delay makes it worse

[Kevin Flores]

Negative feedback often helps uncover system flaws

[David White]

Show empathy. Even angry customers want to be heard

[Barbara Anderson]

Encourage happy customers to post positive reviews

[Mary Lopez]

Bad reviews test your brand’s integrity

[John Perez]

Offer replacements or credits when justified