How To Handle Negative Reviews Professionally

Tagged: Negative Reviews

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How to Handle Negative Reviews Professionally

Posted by John Rodriguez on March 5, 2022 at 5:56 am

Bad reviews happen to everyone. What’s your best way to respond to negative feedback?

Emily King replied 3 years, 8 months ago 25 Members · 24 Replies
- Negative Reviews
24 Replies

Nancy White

Member
March 5, 2022 at 7:32 am

54 Coins

0 Engagements

57 Reputations

acheivement: Starter

Never react emotionally. Stay calm and polite
Jennifer Flores

Member
March 5, 2022 at 9:00 am

38 Coins

0 Engagements

57 Reputations

acheivement: Starter

Apologize sincerely and offer a solution
Avery Roberts

Member
March 5, 2022 at 9:46 am

54 Coins

0 Engagements

57 Reputations

acheivement: Starter

Turn critics into fans with great follow-up service
John Green

Member
March 5, 2022 at 10:30 am

69 Coins

0 Engagements

57 Reputations

acheivement: Starter

Use bad feedback to improve operations
Paul Jones

Member
March 5, 2022 at 11:36 am

63 Coins

0 Engagements

57 Reputations

acheivement: Starter

Reply publicly, then fix privately
Gary Miller

Member
March 5, 2022 at 12:31 pm

78 Coins

0 Engagements

57 Reputations

acheivement: Starter

One professional reply can impress future customers
Thomas Harris

Member
March 5, 2022 at 2:26 pm

60 Coins

0 Engagements

57 Reputations

acheivement: Starter

Avoid deleting bad reviews — it looks shady
Michelle Jones

Member
March 5, 2022 at 3:24 pm

56 Coins

0 Engagements

57 Reputations

acheivement: Starter

Sometimes silence is better if the complaint is baseless
Barbara Wilson

Member
March 5, 2022 at 4:41 pm

51 Coins

0 Engagements

57 Reputations

acheivement: Starter

Collect screenshots of resolved issues for transparency
Jennifer Johnson

Member
March 5, 2022 at 5:27 pm

65 Coins

0 Engagements

57 Reputations

acheivement: Starter

Respond fast; delay makes it worse
Kevin Flores

Member
March 5, 2022 at 6:56 pm

66 Coins

0 Engagements

57 Reputations

acheivement: Starter

Negative feedback often helps uncover system flaws
David White

Member
March 5, 2022 at 7:22 pm

50 Coins

0 Engagements

57 Reputations

acheivement: Starter

Show empathy. Even angry customers want to be heard
Barbara Anderson

Member
March 5, 2022 at 8:38 pm

41 Coins

0 Engagements

57 Reputations

acheivement: Starter

Encourage happy customers to post positive reviews
Mary Lopez

Member
March 5, 2022 at 9:16 pm

63 Coins

0 Engagements

57 Reputations

acheivement: Starter

Bad reviews test your brand’s integrity
John Perez

Member
March 5, 2022 at 10:09 pm

54 Coins

0 Engagements

57 Reputations

acheivement: Starter

Offer replacements or credits when justified

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How to Handle Negative Reviews Professionally